Mimacom AG
Since 2009, Mimacom has been a proud Liferay partner, recognized with the Liferay Community Award and Partner Contribution of the Year Award. We're not just a service provider; we're your dedicated partner, guiding you through every step of your digital journey. Our approach is built on understanding your unique world. We take the time to learn about your goals, challenges, and existing systems to ensure your Liferay platform is perfectly tailored to your needs. Our experienced and highly skilled teams are always up-to-date with the latest Liferay best practices, delivering end-to-end services from initial conceptualization to implementation, migration, and long-term maintenance and support. With Mimacom, you can unlock the full potential of your Liferay platform and stay ahead in a fast-changing digital landscape. We're committed to building a lasting partnership based on quality, expertise, and a shared vision for your success.
Services
Define – Design – Build – Integrate:
We support you across the entire project lifecycle, from ideation to implementation.
Learn More →Health Check:
Comprehensive evaluation of your current Liferay setup to ensure performance, security, and scalability.
Learn More →Support and Maintenance:
Reliable ongoing support to keep your solutions running at peak performance.
Learn More →Upgrade and Migration:
Smooth and efficient migration to the latest Liferay versions with minimal disruption.
Learn More →Client Success Stories
Mimacom Develops Game-Changing Customer Portal for a Leading European B2B Network
The challenge The company's customer portal was outdated, making maintenance and new feature development difficult. Inefficient content management hindered the effective distribution of important information. A complex, multi-account system and a diverse user base presented significant hurdles for digital adoption. The company's existing customer portal, serving both suppliers and members, presented significant hurdles. It was technically obsolete, impeding maintenance and new feature development, and featured a severely outdated user experience and design. Content management was also inefficient, with irrelevant information clutter and difficulties in sharing new, important updates. A major pain point involved user accounts; employees often required multiple logins to access information for different subsidiaries, causing confusion and inefficiency. This complex digital environment was further complicated by a diverse customer base, ranging from large manufacturers to small, traditional family businesses, some of whom still operated without email addresses. The client recognized the need for a major digital transformation, with accessibility and simplicity at the core. In response to these challenges, they sought to replace this portal with a new, state-of-the-art solution built from the ground up. The solution Mimacom undertook a pilot project for the company, spanning approximately one year. An initial phase involved understanding the client's needs and developing the portal’s technical concept and architecture. The core technology for the new customer portal was Liferay, selected for its extensive out-of-the-box solutions that optimize both cost and time. Keycloak was implemented for identity management, handling user logins, credentials, authorization, and authentication. Microsoft Azure was utilized for DevOps infrastructure. The front end primarily used React, while Spring Boot and Java were the main technologies for the back end. The team developed several custom features to address specific needs: A custom user interface for user administration and management was built, allowing for easy management of user accounts, organization assignments, and language preferences. A "preferential agreement" feature was created with a custom interface and API integration, enabling users to download legal documents, such as customs documentation, directly from the portal. New features were introduced to improve the delivery of important information, including alerts and notifications. The new portal also incorporated rotating news sections on the landing page to quickly present key information. Search functionality was enhanced using Liferay's out-of-the-box search machine to improve information discoverability. The new system integrated external applications with single sign-on capabilities, allowing users to access web shops or purchasing tools directly from the portal without multiple logins. The impact More efficient information dissemination through alerts, notifications, and improved content structure. Streamlined user management for internal employees, requiring one or two clicks to manage thousands of users. Granular permissions control ensures users access only relevant content, and competitors remain separate. Centralized access for customers via a single account, even for those using traditional communication methods. Enhanced user experience with a modern design, clean landing page, and functional mega menu. The pilot project delivered significant improvements to the company's operations, with the client expressing particular satisfaction with the custom-built user management system. New notification features and improved content structuring significantly reduced the time it took to deliver critical updates to members and suppliers, while enhanced architecture and search capabilities made finding information much easier. A key achievement was the improved user management system, simplifying internal employee tasks to manage thousands of users in just a couple of clicks, providing a major efficiency gain over the previous multi-account system. The new portal offers granular permissions control, ensuring each user needs only one account to access content based on their assigned organizations and roles. Finally, the overall user experience, usability, and design were substantially enhanced, with a modern appearance including a clean landing page and a functional mega menu. This outstanding usability was particularly valuable considering the specific change management challenges of the project. This project represented a significant step in the company's digitalization journey, addressing fundamental issues of outdated technology, poor usability, and inefficient information flow. By providing a simplified and centralized digital platform, the client could deliver outstanding UX that encouraged widespread adoption. In a fast-moving digital world, it’s crucial you have a transformation partner that understands the specific requirements of your industry. Mimacom is here to bridge the gap between legacy systems, modern solutions, and most importantly, your customers. If you want to discuss your digitization goals, get in touch. We’d be happy to chat about how we can help you stay ahead.
Siemens Financial Services Reduces Financing Process from Days to Minutes with Mimacom
Siemens Financial Services, the financing arm of Siemens, provides tailored financing solutions to global customers and partners. In the Americas market, one of their key offerings is Siemens Extended Payment Terms (EPT), allowing customers up to 180 days to pay their invoices, providing flexibility in managing capital and risk. The challenge Replacing manual, cumbersome invoice submission with a fast digital process. Provide customers with a solution where they can see all their invoices and their respective status at a glance. Avoiding limits in business volume due to processing. The original manual process to apply for EPT was slow and inefficient. Customers had to collect and submit invoices via email or PDF, which lacked visibility regarding credit limits and outstanding invoices. In 2023 alone, over 7,000 invoices were processed manually, limiting business growth. This realization led Siemens Financial Services to address the challenges they faced in order to deliver an easier, more efficient EPT experience. The solution SFS partnered with Mimacom to develop a streamlined customer portal, transforming the EPT experience by integrating it with Siemens' backend systems. The portal provides: A centralized view of all invoices and payments. Real-time visibility into credit limits and outstanding invoices. Simple, intuitive navigation – financing and extension of payment terms can be completed in just three clicks Easy tracking of terms and contract status. A key concept that Siemens Financial Services put forward is that they didn’t want to over-engineer anything. Their customers only want the most high-level, relevant information, so the user interface (UI) should be simple and easy to use, with a clear, legible overview. Mimacom proved to be an invaluable partner in the development of a simple yet smart portal. Their early integration into the project team provided expertise and facilitated a collaborative approach, which was instrumental in bringing the Siemens Pay Later Portal to fruition. As a new partner for Siemens Financial Services Americas, the ramp-up was fast, but Mimacom's agile methodology was key to ensuring the project went off without a hitch. Joakim Prytz, Head of Captive Finance, Americas, praised Mimacom’s agile approach, stating that the initial draft of the portal exceeded expectations and required minimal feedback, highlighting the effectiveness of Mimacom’s collaboration and expertise in delivering a user-friendly solution. The result is the Siemens Pay Later Portal, which offers a comprehensive and efficient solution for managing finances. Customers can easily view their credit limit, interest rate, and open invoices and apply for extended payment terms for selected invoices. Once applied, the respective invoice status can be tracked with ease. All invoices can be sorted and filtered for convenience as part of an overview of existing EPT invoices and their due dates. The portal also simplifies record-keeping by enabling downloads of selected invoices, providing customers with full transparency and control over their financial commitments. The Pay Later Portal has been well-received by Siemens customers, with many highlighting its ease of use and improved efficiency. One customer commented, "WOW. This is much improved over the process we had before – not having to send the invoices ourselves is fantastic”, while another fed back that, “this portal looks very user-friendly. Having a system like this will make it much easier for us to request Extended Payment Terms.” The impact Faster financing decisions, improving customer satisfaction. Increased transparency and efficiency for both Siemens Financial Services and its customers. New customer acquisition due to a seamless process. A competitive edge over traditional financial institutions. Customers now find Siemens Financial Services’ financing process more accessible than traditional banks, positioning Siemens as a leader in B2B financial services. Mimacom’s ability to accommodate Siemens’ needs and translate ideas into a functional and intuitive design was integral to the success of the portal, making the user experience both seamless and efficient from the very first draft. Above all, the invoicing process has attracted new customers. The low barrier to entry not only means that existing Siemens customers are choosing Siemens Financial Services, but the news is spreading fast across industries. Siemens Financial Services' EPT solution is now seen as one of the most user-friendly methods to secure working capital, delivering a more straightforward and streamlined service not offered by big banks. Mimacom played a crucial role in ensuring the platform met customer expectations, delivering a digital transformation that aligns with the evolving needs of B2B finance.
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The data presented on this page is collected from publicly available information on liferay.com and other public sources. This information is provided for informational purposes only. Liferay Inc. is the trademark owner of Liferay and related services. For the most current and official information, please visit liferay.com.
About the Author
Wasim Shaikh is an experienced UI/UX Developer & Front-End Engineer with 15+ years of expertise. Based in Ahmedabad, Gujarat, India, he specializes in Liferay, React, Angular, Next.js, Tailwind CSS, and CMS integrations. He regularly shares insights on web development, SEO, and performance optimization through his blog wasimshaikh.com.